This policy covers purchases from DDYLM, LLC via ddylm.com.
Cancel or reschedule at least 24 hours before the start time for a full refund or credit. Inside 24 hours, the fee is credited once toward a rescheduled session. After the session has been delivered, the fee is non-refundable; if you move forward with a build engagement, the session fee is credited against it as described in your order.
Governed by your signed services agreement. Unless that agreement says otherwise: you may cancel before work begins for a full refund less any third-party costs already incurred on your behalf (such as domain registration or software seats). Once work has begun, fees for completed milestones are non-refundable, and remaining unstarted milestones are refundable on a pro-rata basis.
The current month is non-refundable once the service period has started. Cancel future months with 30 days' written notice to [email protected]. Third-party costs we carry for you (such as software seats and usage fees) stop at the end of the paid period.
Because digital products are delivered immediately, sales are final, except for duplicate purchases, a technical failure we cannot fix within 7 days, or where a refund is required by law.
Email [email protected] with your name, purchase date, and receipt. Approved refunds are returned to the original payment method within 5 to 10 business days of approval.
Contact us first. We resolve legitimate issues quickly. Chargebacks filed without contacting us may result in loss of access to products and services.
We may update this policy. The version posted at the time of your purchase applies to that purchase.